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Terms & conditions

Do I need to be referred to The Therapy Suite by my doctor?

We are happy to receive referrals directly from your doctor or other professional, as well as discussing your needs directly with you and offer an initial assessment if appropriate.

Do you offer evening or weekend appointments?

We offer evening appointments on a Thursday and try to accommodate your availability as best we can during the day by trying to offer appointments at lunchtime, first thing in the morning or last thing in the afternoon.

What happens if I do not want to pursue further intervention after I have attended my initial consultation?

You are under no obligation to continue to attend sessions, and we will always respect your right to terminate your therapy at any time with no cost to you as long as this falls within the standard terms of our cancellation policy (i.e. 48 hours notice of cancellation for pre-booked appointments).

Do I have to attend sessions at the same time each week?

We will be as flexible as we can in the appointments we offer you, but many people prefer a regular appointment time each week. We will fit in around any variations in your availability wherever we can, but given that many of our clients prefer regular slots we may not always be able to offer you an appointment at the time you require.

Will you write to my doctor or employer about me?

Ordinarily we will correspond with whoever you are referred by, but the main aim of this is to keep other people involved in your care informed of the treatment you are receiving. The information we share is minimal and given on a ‘need to know’ basis. If you are opposed to us communicating with your doctor for whatever reason then we will respect this as long as there are no serious concern regarding imminent risk, to yourself or to others, and as long as we are not in breach of our professional codes of conduct and ethics.

Can I choose which practitioner I see?

In theory yes, as long as you and your chosen practitioner can agree on a mutually-convenient appointment time. However, Dr Vikki Powell is our only full time therapist at present, and all other therapists are part time, so this obviously affects availability. What we will try to do wherever possible is schedule your initial consultation with the therapist you would prefer to work with.

We sometimes have waiting lists, and it is therefore possible that there will be a wait to see your chosen therapist. We will inform you of the approximate waiting time, and advise you of alternatives if this is unacceptable to you.

Do you offer private CBT?

Yes, all of our psychologists and psychological therapists are trained in, and have extensive experience of providing, cognitive-behaviour therapy (CBT) for a large range of presenting problems.

Our dedicated CBT therapists generally see those with less severe and less complex difficulties, and our psychologists generally offer CBT (and other therapies) for those with more severe, complex or enduring problems. We are happy to advise you who the most appropriate practitioner will be for you.

Do you have any specialist areas of practice?

Yes, each therapists has a particular area of specialism, these include–

  • Post-traumatic stress disorder
  • Mood disorders, such as depression
  • Anxiety disorders, including panic disorder
  • Eating disorders
  • Personality disorder
  • Military veteran mental health

Will you be able to explain what the best therapy is for me?

Yes. Following your initial consultation one of our clinical team will discuss your difficulties and explain to you the most appropriate treatments. We always use empirically-tested therapies. This means that all therapists are abreast of current medical research that identifies which therapies are the most effective interventions for any given problem, and we will advise you accordingly.

How do I know if you are qualified and experienced enough to help me?

All of our therapists have met the training requirements of their respective accreditation and regulatory bodies. In the case of psychologists, this is with the British Psychological Society and the Health Professions Council. In the case of our CBT therapists, this is with the British Association of Cognitive and Behavioural Psychotherapists. In the case of our counsellor/psychotherapist, this is with the British Association of Counselling and Psychotherapy.

All our psychologists are qualified to the level of Doctor of Clinical Psychology.

We all abide by our relevant Codes of Conduct and Ethics.

Do I have to lay on a couch for therapy?

No. Treatment that requires the patient to lay on a couch is psychoanalytic therapy, as developed by Sigmund Freud.

We do not offer this treatment.

Therapy takes place, face-to-face, in comfortable consulting chairs, in light airy rooms.

Will you hypnotise me?

No. We do not offer clinical hypnotism.

All of the interventions we offer are talking therapies, with the exception of EMDR (Eye Movement Desensitisation and Reprocessing Therapy). EMDR is a treatment for trauma syndromes that requires the client to track a moving object with their eyes while recollecting traumatic memories, but the client is fully conscious and awake.

How many sessions will I need?

We can only give an indication of this after an initial consultation, following which we would rely on clinical evidence and our own experience to advise you. Therapy can be as short as one consultation, or it can occur over months to years. We would advise you early on in your therapy as to whether this is likely or not, and you are free at any time to terminate your therapy without penalty.

Can I pay with private health insurance?

Most of our therapists are registered providers for several health insurers, including BUPA, AXA-PPP and Aviva. Please contact your health insurers to enquire about your eligibility to have your treatment costs covered by your health insurance.

Will my therapy be confidential?

All the practitioners are bound by their Codes of Conduct and Ethics in relation to confidentiality. Under no circumstances will we ever breach your confidentiality without your consent, or unless there is a serious issue of risk to yourself or someone else.